Reference

Your Agreement With 4wheels Starts Here

These terms govern every interaction you have with 4wheels — from opening your account to placing a wager, withdrawing funds, or contacting our support team.

Applicable to all account holdersGoverned by applicable Indian lawUpdated terms notified via emailUPI, Paytm, PhonePe wallet rules included
4wheels Your Agreement With 4wheels Starts Here
TERMS QUERIES

Reach Us About These Terms

If any clause in these terms is unclear, or you believe your account has been handled in a way that does not match what is written here, our support team is available around the clock to address your concern. Raise a query through any of the channels below and we will respond with a written explanation referencing the specific clause in question.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Our team will pull up the relevant section of these terms and walk you through the applicable clause in plain language.

Email Support

Write to us at [email protected] with your account ID and the clause number you are querying. We aim to respond within 24 hours with a clear, clause-referenced reply.

Help Centre

Our Help Centre hosts a searchable copy of the current terms document. You can read each section, check the effective date, and submit a question directly from the relevant clause page.

HOW WE HANDLE THIS

Data, Security and Account Rights Under These Terms

These terms exist to make sure your account operates transparently and your data is handled with care.

Data Retention

We retain your account data for as long as your account remains active and for a legally required period after closure. You may request a copy of your data at any time by writing to our compliance address listed in the terms.

Cookie Policy

Our terms reference a separate cookie notice that details which cookies we set, their purpose, and how long they persist. You can manage cookie preferences through your browser settings without affecting your core account functions.

Account Security

You are responsible for keeping your login credentials confidential. If you suspect unauthorised access, contact us immediately via live chat. We use encrypted sessions across all account pages to protect your information in transit.

Requesting Changes

To update personal details such as your registered email, phone number, or UPI-linked account, raise a request through the account settings page or contact support. Identity verification is required before any sensitive change takes effect.

Who to Contact

Our Compliance team handles formal disputes relating to these terms. You can reach them at [email protected]. All formal notices must include your account ID and a clear description of the clause you believe has been breached.

Jurisdiction and Governing Law

These terms are interpreted in accordance with applicable Indian law. Access to 4wheels is permitted only where local law in your state or region allows. Any dispute that cannot be resolved through support escalates to the jurisdiction stated in the full terms document.

Frequently Asked Questions About These Terms

The questions below cover what we hear most often about account conditions, eligibility, data rights, and how to contact us if something in these terms is unclear. If your question is not listed, live chat or email will get you a direct answer.

These terms take effect the moment you complete account registration on 4wheels. By proceeding past the registration screen, you confirm you have read and accepted every condition set out in this document as it stands on that date.

We can update these terms at any time, and the updated version is effective immediately upon publication. We will send a notification to your registered email address when a material change is made so you are not caught off-guard.

If you do not accept a revised version of the terms, you should stop using your account and contact us to request closure. Continued use of your account after a revision is published constitutes your acceptance of the updated terms.

All wallet transactions — whether you deposit via UPI, Paytm, or PhonePe — are governed by the wallet and payment clause in these terms. That clause sets out processing timelines, reversal conditions, and how disputes about missing funds are handled.

Email [email protected] with your account ID and a data access request. We will compile and send your personal data within the period required by applicable law, typically within 30 days of receiving a valid request.

Eligibility depends on local law in your state or region. It is your responsibility to confirm that accessing and using 4wheels is lawful where you are located before you open an account or conduct any transaction on the platform.

Contact our Compliance team at [email protected] with your account ID and a description of the situation. We will review the action taken against the relevant clause and provide a written response explaining our decision.