Reference

Legal terms for your 4wheels account

This page sets out how we handle access, account use, data requests and term changes for 4wheels.

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4wheels Legal terms for your 4wheels account
CONTACT ROUTES

How to reach us on policy

If you want a correction, a copy of the terms, or a decision on access, we answer through email, in-app chat and written mail. Each request is checked against the account email and the local rule that applies to your case, so we can respond in a way that fits the law rather than a copied script. For time-sensitive matters, use chat first; for records, email or mail leaves a clean trail.

Team online

Email request

Send your legal request from the email linked to your account, add the change you want, and attach any proof you have. We use that message to verify identity and reply with the next step.

Chat route

Use chat if you need a quicker read on access, record copies or correction steps. We may ask you to confirm the account email before we discuss anything private or move the request forward.

Written mail

If you prefer a signed letter, include your full name, account email and the request itself. We log the letter, check the legal rule that applies, and answer through the channel you used.

DATA PRACTICES

How records and requests are handled

We keep legal requests tied to the smallest set of records needed to answer them. That means the log, the account email, device checks and relevant payment references are handled as private…

Data use

We use the details you give for identity checks, request handling and audit trails. Your legal case is not handed around casually; only the people who need the record to answer you can reach it.

Cookies

Cookies store sign-in state, page language and session safety markers. They help the site remember your choices, but they do not override the legal position that applies to your location or request.

Account security

Before we change a record, we look for a fresh sign-in, a matching email or another control point that links the request to your account. That keeps private data from being changed by the wrong person.

Retention

We keep account and request records only for the time needed for legal, tax or dispute handling. After that period, we remove, de-link or archive them in line with the rule that applies.

Record edits

If your name, contact detail or other field is wrong, send the exact correction you want and the proof you can share. We verify first, then update the file if the law allows the change.

Contact path

For deletion, access or objection requests, use the support route linked on this page or the email tied to your account. We log the request, answer once the checks are done, and keep the trail private.

Questions on access, data and rights

These are the questions we answer most often about legal access, record use and request handling. If your case depends on local law, we decide it using the law that applies to your location and the details on the account. That keeps the process narrow, private and tied to the request you actually send us, with no extra steps beyond what the law needs.

No. Access depends on local law, and we keep the account path open only where local law permits. If the rule changes, we may pause or close access for that location.

We keep the account email, sign-in history, device signals, and transaction references needed for legal handling. We do not keep more than we need for audits, dispute handling and the request you made.

Send the correction from the email on the account, state the exact field you want changed, and add any proof you have. We verify the request first, then update the record if the law allows.

You can ask, and we will check whether we must keep part of the record for tax, dispute or legal duties. If deletion is allowed, we remove or de-link the rest after verification.

No. Cookies help with sign-in, language choice and session safety. They do not remove any right you may have under the law that applies to your location or your account request.

Only the staff who need it for identity checks, legal handling and record updates. We limit access, keep the request trail, and use the smallest set of details needed to answer you.

We reply through the same channel you used, or through the email on the account if we need a secure handoff. If more details are required, we ask for them once and keep the exchange focused.

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